Client Relationship Manager

Main role purpose of the Customer Relationship Manager will be to build and maintain long-term relationships with LCE current and future customers to ensure having happy and loyal customers. Handle their inquiries and requests in a timely manner with a high level of quality

Customer Relationship Manager Duties

Customers communication channels management

• Answer all current and potential customers calls, emails, web chat in a timely manner and provide details response for different LCE programs, Coaching service, Workshops, Certifications, Coaching awareness and Corporate training.
• Conduct the needed follow up to ensure a high level of customer satisfaction
• Handle all customers complaints and ensure solving all complaints with a high level of customer satisfaction
• Send mass emails with our new activities and workshops to our database.
• Handle LCE facebook activities ( page, group) response to all messages with high quality within the agreed service level
• Ensure that LCE pages are always updated with new programs and activities

Customers database

• Create and maintain a client’s database for all people who contact us (Calls, Emails, Facebook, Chat, WhatsApp) with the following filters: (Interests, Age, Location, Method of communication, Date of communication)
• Create a database with Frequently Asked Questions (FAQ) and report it monthly to be addressed at our FAQ section.
• Create an answer database with helpful links, flyers, and videos to best answer our clients’ needs.
• Provide regular analysis based on the customers' database

Reporting:

• Prepare the need Weekly and monthly Reports and business performance