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Job Description
Main role purpose of the Customer Relationship Manager will be to build and maintain long-term relationships with LCE current and future customers to ensure having happy and loyal customers. Handle their inquiries and requests in a timely manner with a high level of quality
Customer Relationship Manager Duties
Customers communication channels management
- Answer all current and potential customers calls, emails, web chat in a timely manner and provide details response for different LCE programs, Coaching service, Workshops, Certifications, Coaching awareness and Corporate training.
- Conduct the needed follow up to ensure a high level of customer satisfaction
- Handle all customers complaints and ensure solving all complaints with a high level of customer satisfaction
- Send mass emails with our new activities and workshops to our database.
- Handle LCE facebook activities ( page, group) response to all messages with high quality within the agreed service level
- Ensure that LCE pages are always updated with new programs and activities
Customers database
- Create and maintain a client’s database for all people who contact us (Calls, Emails, Facebook, Chat, WhatsApp) with the following filters: (Interests, Age, Location, Method of communication, Date of communication)
- Create a database with Frequently Asked Questions (FAQ) and report it monthly to be addressed at our FAQ section.
- Create an answer database with helpful links, flyers, and videos to best answer our clients’ needs.
- Provide regular analysis based on the customers' database
Reporting:
- Prepare the need Weekly and monthly Reports and business performance
Job Requirements
Customer Relationship Manager Skills and Qualifications
- Customer oriented
- Communication skills
- Negotiation skills
- Problem-solving skills
- Multitasking person
- Ability to work under stress
- Computer skills proficiency – Microsoft Word, Excel, PowerPoint, Outlook and website.
- Data Reporting and analysis
- English language (writing and speaking)
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