Senior Operations Manager (Mall) | AFGRE | Cairo

JOB PURPOSE:
To assume responsibility for and ensure the efficient operation and delivery of hard and soft services consisting of Housekeeping, pest controlling, waste management & Engineering services for Cairo Festival City.

KEY RESPONSIBILITIES:

Hard and Soft Service Management:

Management of planned, reactive and incidental works delivery for housekeeping, waste management and pest control. Responsible for implementing soft services plan for festival centre by directing team in routine and scheduled jobs; ensuring compliance to set standards and carrying out regular inspection, with the objective of enforcing adherence to safety standards and customer satisfaction with in allotted budget.

Management of air conditioning district cooling maintenance and operations.

Contract Management: Responsible for establishing SLAs and KPIs of the outsourced contractors and track performance levels of the contractor providing soft services against set KPIs and SLAs by routinely assessing performance against checklist, identifying defaults or shortcomings in service levels, and based on same prepare necessary report for management.

Supply Chain Management:

Daily management of sub-contractors, consumables and equipment; responsible for tender procedure to ensure probity; Responsible for implementation and monitoring of sub-contractor performance. Inventory management of DFC owned spares. Ensure best value management techniques with in contracts. Development of contract delivery strategy, providing demonstrable operational benefits.

Asset Management:

Negotiates and recommends procurement of capital equipment according to the operations need. Ensuring new assets being brought into operations are entered onto pre-planned maintenance program and subject to QA procedures

Staff Management:

Responsibility for management of the staff recruitment, selection, training/ development and succession planning as required for In-House and managing the outsourced contracting Supervisors and staff Approximately 215

Service Standards:

Implements expected service standards to the staff and monitors them in terms of personal grooming, hygiene levels, communication skills and the service offered to guest with the objective of superior guest experience and ensuring that they appropriately representative of the staff standards of the Festival Centre. Arrange necessary training to maintain / improve standards. Co-ordinate with DFC management, Al Futtaim training centre and external agencies to meet the requirement.

Event Management:

Responsible for site wide signage plan and installation. To plan & manage Traffic, Security, housekeeping & Parking execution during events. Coordination with City Management, Police, Civil Défense.

Housekeeping Inventory Management:

Orders, receives, inspects and stores equipment, spare parts and consumables, merchandise commodities, material and/or supplies with the objective of maintaining costs within budget as well as ensuring that there is no stock out situation at any point of time which can lead to inconvenience for the customer. Identify and develop vendor base, with the objective of getting the best prices and quality from selected vendors

Co-ordination with Local Authorities:

Coordinate with Police, Civil Défense, and Dubai Municipality & City management for site wide requirement.

Coordination with Development:

Coordinate with development team for the ongoing construction cleaning, pest controlling & Security Management. Maintain clean & Safe Mall in spite of ongoing construction activities without any break to customer experience.

Coordination with Tenants:

Responsible for the coordination with tenants for back of the house facilities, Trash disposal, pest control, Safety & Security issues. This includes coordinating hygiene requirement for F & B outlets

Reporting:

Prepare routine and ad hoc reports, with the objective of keeping the management informed about all issues relating to operations of mall and taking necessary action thereof. Prepare monthly financial analysis for operations for the Retail Operation monthly report.

Energy Managem