Operation Team Lead
Waseet -
Cairo, EgyptPosted 5 years ago75Applicants for3 open positions
- 15Viewed
- 12In Consideration
- 0Not Selected
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Job Description
Waseet.net is seeking of strong Team Leads to manage a team of content moderators (night shift)
- The Team Lead will be responsible for managing day to day operations of the team, people management, performance management.
- Also manage customer care team.
- Provide mentorship,
- Guidance and career development to members of your team
- Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions
- Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results
- Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions
- Identify actionable insights, suggest recommendations, and influence team strategy through effective communication
Job Requirements
- BA degree preferred
- Minimum 2 years of prior relevant people management experience
- Strategic thinker with strong analytical and creative problem-solving skills
- Excellent written and verbal communication skills
- Passion for ensuring an excellent user experience
- Ability to work multiple shifts including days, overnights, weekends and holidays as this delivery center is 24/7, 365 days a year.
- Ideal candidates will be comfortable understanding content moderation and customer care.
- Have an appetite for research and gathering data insights
- Have a high level of comfort working with cross-functional partners
- Strong analytical mindset.
- Successful team members have a passion for business success
- Strong attention to detail
- Analytical problem-solving abilities
- Keeping a high level of team motivation
- Keen eyes for operational inefficiencies.
- Work on-site at الدقي، شارع محي الدين ابو العز، مبنى بنك البركة