Job Details
Skills And Tools:
Job Description
Role Purpose
One of the main aims for Community & Property Management Department is to promote client centricity, retain our clients and provide a worthy after sales service for our owners.
We need people to handle customer inquiries we may forgo profits.
Key Accountabilities
Obtains client information by answering telephone calls; interviewing clients; verifying information.
Works and monitor SLA
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Set appointments and follow up with clients via email and phone.
- Promote and enhance company reputation by providing professional and effective assistance.
- Answer all incoming phone calls.
- Contact current customer base on current marketing incentives.
- Place calls to customers for the purpose of actively promoting products and services.
- Effectively communicate (verbally and written) information with team members and customers alike.
- Performs other duties as assigned.
Job Requirements
Minimum Qualifications and Knowledge:
- High School Diploma required, Associate Degree Preferred
- Computer literacy in MS Office (Word, Excel, PowerPoint & Outlook)
- Strong presentation and Public speaking skills.
- Customer service and sales experience mandatory
Minimum Experience: 3-5 years
Job-Specific Skills:
Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking
Behavioural Competencies: Pro-active, Professional, Methodical, Organized, And Motivated.
