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Technical Support Engineer - Alexandria

Zahran Market
Smouha, Alexandria
Posted 5 years ago
118Applicants for1 open position
  • 108Viewed
  • 37In Consideration
  • 71Not Selected
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Job Details

Experience Needed:
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Job Description

  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Track computer system issues through to resolution, within agreed time limits
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Prepare accurate and timely reports

Job Requirements

  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Hands-on experience with Windows/Linux environments
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and troubleshoot basic technical issues
  • Familiarity with remote desktop applications and help desk software
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • BS degree in Information Technology, Computer Science or relevant field
  • Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

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JobsIT/Software DevelopmentTechnical Support Engineer - Alexandria