Sales Representative (Indoor)

Principal Accountability:

• Maintain solid product Knowledge to respond to customers' inquiries and explain products' features to address their needs.
• Meet clients and understand their needs in order to offer the right products that meet customers’ requirements.
• Complete sales orders thoroughly for the proper delivery of products to the customer.
• Ensure that bar-codes of products that are selected by customers are accurately recorded on the sales order and confirm the bar-code label on the product is the same as the bar-code on the system.
• Maintain awareness of products’ prices and stored quantities on the system to answer customers inquires and inform them of availability of products.
• Review, check and confirm quantities of products available on the system to ensure sufficient amounts are available to complete the sales order.
• Follow up on warehouse team to ensure delivery of required quantities is delivered at the earliest.
• Follow up on completion of sales order with warehouse team to ensure a process is carried out as per timelines.
• Follow up dispatch and delivery of products to ensure they are delivered on an agreed date.
• Maintain contacts with customers after the sale to ensure the high level of customer satisfaction is achieved.
• Contact customers via phone or emails to inform them of newly available products of potential interest and promotions.
• Present professionally all products to the customers and offer alternative products.
• Represent and conduct meetings with clients and maintain etiquette and ethics to ensure proper presentation of the company.
• Maintain contact with dormant customers to create rapport and ensure they are aware of products that could be potential interest.