Customer Service Agent

Looking for a Customer Service agent,will responsible for:

• Maintain updated knowledge of all company products and services in order to provide adequate education to customers.
• Provide information and instructions about relevant products and services.
• Make product and service suggestions to meet the customer’s specific needs.
• Field incoming phone calls and respond to phone messages from customers.
• Promptly respond to customer questions submitted via email or our website.
• Answer customer questions and provide information to resolve any issues.
• Process orders and returns.
• Obtain necessary information from customers to adequately follow up.
• Document important customer information for future reference.
• Collect and record customer feedback and information, and share that with appropriate departments and team members.
• Generate interest in new products or services and connect customers with salespeople when required.
• Foster and maintain relationships with customers to improve our retention rate.
• Attend all required customer service-related meetings.