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Job Description
We are looking for outstanding, punctual, enthusiastic, and proactive members to help operate & manage one of the hottest start-ups around.
This is an exciting opportunity to play a key role in an upmarket start-up where you will be adding value and supporting the business growth. We need help in a wide variety of tasks, so we are looking for genuine self-starters who can take on new responsibilities and tasks as they arrive.
Your key responsibilities will include:
- Provide outstanding customer service support through effective and timely use of phone, email, web chat & social media.
- Listen to the customers’ needs and act on them in real time.
- Identifying new potential clients/ leads and putting together prospecting strategies which will involve making a lot of cold calls & messaging via email and social media.
- Account management duties; maintaining contact with our clients, ensuring a high level of customer service is delivered with regular follow-ups.
- Maintain records of customer accounts and contacts.
- Opening accounts for customers.
- Work with team to develop proposals that speak to the client’s needs, concerns, and objectives.
- Develop and manage social media, online and offline marketing campaigns to help raise/increase brand awareness and attract new leads.
- Handling the day to day operations & bookings.
Job Requirements
- Bachelor’s degree in an adequate field.
- Outstanding communication/presentation, networking and negotiation skills.
- Self-confident and able to connect/make a great impression on the first call.
- Handle rejection well and move on to the next call quickly.
- Good command of written and spoken English.
- Advanced social media, internet usage and computer skills.
- Graphic design knowledge is a plus.
- Solid organizational skills & attention to detail.
- You will be given a lot of responsibility from the get-go and need to be self-driven, adaptable & extremely flexible.
- You’ll be comfortable working as a one-man band or playing your part in a team.
- Entrepreneurial spirit and passion for getting involved in a fast-paced and dynamic start-up environment.
- Telemarketing/phone sales experience or real-estate experience is preferable.
