Client Relationship Partner

Majorel - Abbassia, Cairo

30
Applicants for
1 open position
29
Seen
8
Shortlisted
16
Rejected
Experience Needed:
More than 4 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Languages:
English
Vacancies:
1 open position
Gender:
Females Only
About the Job
  • Develop customer journey maps
  • Engage and advise cross-functional teams on implementing improvements
  • Conducting advanced customer analytics
  • Motivate, inspire and enable employees to deliver value and solutions for business concerns
  • Central coordinator between the departments and the clients in case of conflicts
  • Manage Voice of the Customer through Quarter satisfaction survey(Via phone, Emails and face to face meetings) and Customer experience management mailbox
  • Creates and presents business cases and actionable recommendations around improving retention and satisfaction to leadership
  • Develops effective metrics to measure project success
Job Requirements
  • Excellent command of English language, written and spoken
  • Presentable
  • Minimum 4 years of experience in contact center field/ including Customer Interaction activities
  • Advanced communication and presentation skills
  • Analytical skills
  • Awareness of variety of problem solving techniques
About this Company

ECCO Outsourcing was established in 2001. We provide a wide array of Business Process Outsourcing services such as Contact Center; Inbound, Outbound, Front and Back Office services, all customized to clients’ needs. We also provide Customer Relationship Management (CRM)... (More)

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