Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Develop customer journey maps
- Engage and advise cross-functional teams on implementing improvements
- Conducting advanced customer analytics
- Motivate, inspire and enable employees to deliver value and solutions for business concerns
- Central coordinator between the departments and the clients in case of conflicts
- Manage Voice of the Customer through Quarter satisfaction survey(Via phone, Emails and face to face meetings) and Customer experience management mailbox
- Creates and presents business cases and actionable recommendations around improving retention and satisfaction to leadership
- Develops effective metrics to measure project success
Job Requirements
- Excellent command of English language, written and spoken
- Presentable
- Minimum 4 years of experience in contact center field/ including Customer Interaction activities
- Advanced communication and presentation skills
- Analytical skills
- Awareness of variety of problem solving techniques