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Client Relationship Partner

Majorel Egypt
Abbassia, Cairo
Posted 5 years ago
39Applicants for1 open position
  • 29Viewed
  • 8In Consideration
  • 16Not Selected
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Job Details

Experience Needed:
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Job Description

  • Develop customer journey maps
  • Engage and advise cross-functional teams on implementing improvements
  • Conducting advanced customer analytics
  • Motivate, inspire and enable employees to deliver value and solutions for business concerns
  • Central coordinator between the departments and the clients in case of conflicts
  • Manage Voice of the Customer through Quarter satisfaction survey(Via phone, Emails and face to face meetings) and Customer experience management mailbox
  • Creates and presents business cases and actionable recommendations around improving retention and satisfaction to leadership
  • Develops effective metrics to measure project success

Job Requirements

  • Excellent command of English language, written and spoken
  • Presentable
  • Minimum 4 years of experience in contact center field/ including Customer Interaction activities
  • Advanced communication and presentation skills
  • Analytical skills
  • Awareness of variety of problem solving techniques

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