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Planning & Order Handling Specialist, Cairo, Egypt

ABB
Cairo, Egypt
Posted 5 years ago
156People have clicked1 open position
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Job Details

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Job Description

As a Planning and Order Handling Specialist you will be a part of the Electrification Products Division and Business Unit Marketing and Sales based in Cairo, Egypt. You will be responsible for accurate order processing and ensure customer satisfaction, complying with schedules and rules determined by ABB.

Tasks:

Your main responsibilities in this role will include:

  • Order planning and processing to ensure that customers is receiving accurate and timely delivery of products, systems and services.
  • Administrating efficient and accurate input of customer orders into order management system.
  • Maintaining relationship with customers and informing them about production/system/service status and clarifying any questions regarding orders.
  • Maintaining all the documentation related to the transportation and delivery to the customer in line with local regulations (on the ERP system).
  • Following up the orders from registration up to delivery according to order and delivery conditions (end to end process).
  • Collecting all documentation needed to comply with local regulations and creating the documentation for the credit and debit notes. Assisting with the pick-up and delivery of products to the foreign customers.
  • Executing defined procedures for missing or defective products and ensuring efficient resolution and effective customer communication. Reviewing orders modification and cancelation on SAP every week by order registration report.
  • Issuing all type of Letter of Guarantee (LG) and Letter of Credit (LC) and follow up with financial department and bank.
  • Reviewing the contract with financial and legal department also sign it and deliver it to the customer.
  • Sending weekly updates on finished goods to customer and follow up with them to deliver their finished goods.
  • Following with customers regarding complaints and solve their problems until achieve customer satisfaction, coordinating with different internal teams in order to ensure the complete handling of the request (e.g. scheduling, resourcing, quotes, price lists, invoice).
  • Acting as point of contact for internal as well as external enquiries by phone and email.
  • Analyzing regular statistics using respective tools and collecting relevant information.
  • Following on time delivery for the order handling process, reports and targets.

Job Requirements

  • As the ideal candidate, you should have a Bachelor’s degree with 2 - 5 years of experience in order handling, planning and project management.
  • Good working knowledge on SAP and ERP systems coupled with good computer skills. Knowledge of other African countries process (like: logistics and custom clearance) to meet customer requirements.
  • Proficiency in both spoken & written English and French is required.

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