Customer Service & Telesales Manager - Alexandria

Strategic Responsibilities:

• Develop strategic sales plans
• Participate in setting the goals of the department and control it and responsible for its implementation.
• Participate in the preparation of strategic plans for the expansion of the company.

Basic work responsibilities:

• Make a full training plan for all the department's functions
• Provide quality team reports on calls.
• Planning the goals within the department according to each product individually and set the appropriate time for each stage.
• Setting the objectives of management and each product and dividing them on the staff of the department.
• Full follow-up of all employees in terms of achievement of the target and customer service.
• Set goals and set sales policies within the company such as product policies
• Participate in the development of promotional offers in partnership with the management of Saudi Arabia.
• To develop and follow up the keys to performance indicators for each employee in the department and prepare the necessary reports.
• Monitoring quality calls and preparing reports through quality employee calls to reach the best possible picture.
• Dealing with different customer relationship management (CRM) programs.

Team management responsibilities:

• Supervision and participation in the training of new employees in the department.
• Making plans for the training workshops of the management team (soft skills)
• Perform a role play to ensure the performance of calls.
• Conducting a weekly meeting with the department staff to discuss the problems encountered in the work and the preparation of the processing reports.

Other Responsibilities:

• Participated in the management of Saudi Arabia in supervising the deputies and follow-up reports on visits