Customer Service & Telesales Manager - Alexandria

Confidential Company - Victoria, Alexandria

196
Applicants for
1 open position
160
Seen
3
Shortlisted
158
Rejected
Experience Needed:
1 to 3 years
Career Level:
Manager
Job Type:
Full Time
Salary:
Confidential, Commission
Vacancies:
1 open position
About the Job

Strategic Responsibilities:

  • Develop strategic sales plans
  • Participate in setting the goals of the department and control it and responsible for its implementation.
  • Participate in the preparation of strategic plans for the expansion of the company.

Basic work responsibilities:

  • Make a full training plan for all the department's functions
  • Provide quality team reports on calls.
  • Planning the goals within the department according to each product individually and set the appropriate time for each stage.
  • Setting the objectives of management and each product and dividing them on the staff of the department.
  • Full follow-up of all employees in terms of achievement of the target and customer service.
  • Set goals and set sales policies within the company such as product policies
  • Participate in the development of promotional offers in partnership with the management of Saudi Arabia.
  • To develop and follow up the keys to performance indicators for each employee in the department and prepare the necessary reports.
  • Monitoring quality calls and preparing reports through quality employee calls to reach the best possible picture.
  • Dealing with different customer relationship management (CRM) programs.

Team management responsibilities:

  • Supervision and participation in the training of new employees in the department.
  • Making plans for the training workshops of the management team (soft skills)
  • Perform a role play to ensure the performance of calls.
  • Conducting a weekly meeting with the department staff to discuss the problems encountered in the work and the preparation of the processing reports.

Other Responsibilities:

  • Participated in the management of Saudi Arabia in supervising the deputies and follow-up reports on visits
Job Requirements
  • High Education
  • Diploma in telemarketing and customer service

Experience:

  • 1-3 years of experience as a team leader
  • Personal and technical skills:
  • High skill in managing teams
  • Good management and coordination between staff and other branches
  • The skill of working under pressure and problem-solving.
  • Analysis and communication skills.
  • Skill presentation, persuasion and negotiation.
  • Writing and reporting skills.
  • MS Office software.