Job Details
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Job Description
We are looking for an experienced Financial Consultant who has intensive experience in financial solutions:
Job Responsibilities:
- Troubleshoot and respond to system problems/requests by providing detailed resolutions to supported customers within the pre-determined time frame of the contracted service level agreement.
- Effectively document cases clearly and concisely with actionable steps taken in the Tickets system following established procedures.
- Follow through with customers whose issues are not closed to Identify solutions to work around open issues/problems that are under investigation or pending resolution to the tickets assigned by a Team Lead or Manager.
- Manage work performance to meet goals and objectives outlined in the individual performance plan.
- Actively participate in training programs as assigned by a Team Lead or the Manager.
- Work effectively with other teams and help Desk team to resolve customer issues regarding fast respond, reliability, and availability
- Perform other/additional duties and projects that may be periodically assigned.
Job Requirements
- Bachelor Degree in Accounting.
- 3+ years of experience in a similar role.
- Good command of English.
- An excellent communicator, self-motivated and smart.
- Good understanding of business know-how.
- Flexible and adaptable to customer needs.
- Excellent interpersonal skills.