Branch Manager

Branch Manager Job Purpose:

Responsible for every aspect of the day-to-day supervision of the branch, including sales, staff, stock and resources management. His role is to run the branch successfully. Working on the shop floor and liaise with the head office and ensure that they are in constant contact with their customers and staff. He/she is responsible for ensuring their staff gives great customer service as well as monitoring the financial performance of the store.

Branch Manager Job Duties:

• Completes store operational requirements by scheduling and assigning employees; following up on work results.
• Maintains store staff by recruiting, selecting, orienting, and training employees.
• Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
• Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
• Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
• Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
• Secures merchandise by implementing security systems and measures.
• Maintains operations by initiating, coordinating, and enforcing the program, operational, and personnel policies and procedures.
• Provide staff with product knowledge
• Motivate the team to meet or exceed sales goals
• Deal with complaints from customers to maintain the store’s reputation
• Plan and oversee in-store promotional events or displays.