Job Details
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Job Description
- Locate and define process improvement opportunities for efficiency and quality.
- Interact with multiple data/information and obtain the professionality to analyze and report findings.
- Track and trace travelers’ trips into the application and report unexpected and commonly incidents.
- Verify Customers’ Documents Identities and obtain required information/data for incomplete documents ensuring correspondence to strategies and policies.
- Identify and review shoppers’ deals accurately and validate its details.
- Review/track payments and arise common failures and incidents.
- Review data of deficiencies, errors, payment frauds and correct any incompatibilities.
- Communicate with customers (if required) to notify and deliver them information and knowledge.
- Processing confidential data and information according to guidelines.
- Create and provide relevant reports weekly, monthly, quarterly and annually.
- Provide Head of Customer Support with unfamiliar incidents, data and/or escalations.
Job Requirements
- B.A./B.S. degree by an accredited academic institution.
- Excellent command of English.
- 0-1 years of experience in Customer Support/Service Assistance or Administrative position.
- Strong Communication and Analytical skills.
- Accurate and Focused.
- Male/Female
