Job Details
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Job Description
- Handle the escalated technical and non-technical cases and provide a fast and correct solution by contacting the related business section owners When necessary for a higher level of support submit a ticket to section owners, and provide detailed information according to their requirements to enable them to investigate the issue.
- Follow up with business section owners to provide solutions timely and close cases on time, evaluate and edit solutions to be more user-friendly for advisors use.
- Evaluate knowledge bulletins available in the knowledge base with the purpose of developing the new ones and/or correct / simplify the already existing ones to enable L1 advisors to provide correct, valid, fast solution to customers from the first time.
- Provide knowledge localization when it’s needed.
- Optimize existing solutions to make sure consumers are satisfied.
- Evaluate escalation in terms of relativity and develop a technical action plan for outliers and confirm if they are progressing or need to be replaced.
- Summarize and sort the knowledge and output service notifications and reports.
Work conditions:
- 9 Working Hours From 7:00 AM Till 10:00 PM
- Work Location: Maadi.
- Transportation Provided
Job Requirements
- Bachelor's Degree in Telecommunication engineering is a must.
- Good Command Of English Language.
- Excellent Communication Skills.
- Experience with Android and Smart phones technologies (Preferable).
