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Customer Care Specialist

Wadi Degla Developments
Maadi, Cairo
Posted 5 years ago
227Applicants for1 open position
  • 83Viewed
  • 14In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Deal directly with customers for follow up on the whole process till the handover of units either by telephone, electronically or face to face.
  • Proactive communication with customers to update them on project status and other data as relevant.
  • Respond promptly to customer inquiries, handle and resolve customer complaints, obtain and evaluate all relevant information to handle service inquiries.
  • Manage customers’ accounts, keep records of customer interactions and transactions, record details of inquiries, comments and complaints.
  • Communicate and coordinate with internal departments for follow up on project updates and customer interactions.
  • Provide feedback on the efficiency of the customer service process.

Job Requirements

  • Must have Real Estate Customer Service experience from 1-­3 years
  • Interpersonal skills
  • ­Verbal and Written Communication skills.
  • Problem analysis and problem­ solving
  • Attention to detail and accuracy data collection and ordering customer service orientation adaptability
  • Initiative stress tolerance

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