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Job Description
- Deal directly with customers for follow up on the whole process till the handover of units either by telephone, electronically or face to face.
- Proactive communication with customers to update them on project status and other data as relevant.
- Respond promptly to customer inquiries, handle and resolve customer complaints, obtain and evaluate all relevant information to handle service inquiries.
- Manage customers’ accounts, keep records of customer interactions and transactions, record details of inquiries, comments and complaints.
- Communicate and coordinate with internal departments for follow up on project updates and customer interactions.
- Provide feedback on the efficiency of the customer service process.
Job Requirements
- Must have Real Estate Customer Service experience from 1-3 years
- Interpersonal skills
- Verbal and Written Communication skills.
- Problem analysis and problem solving
- Attention to detail and accuracy data collection and ordering customer service orientation adaptability
- Initiative stress tolerance