IT Manager

Main Job Duties:

• Installing and supporting VoIP telephony system using asterisk.
• Providing VoIP Technical Support to the call center staff.
• VPN solution for supporting PoS remotely.
• Email server management.
• Creating IT annual plan & budget.
• Providing the needed help desk and support for the users.
• Determining work priorities based on business needs.
• Responsible for all 3rd party supporting tools and applications.
• Purchasing the required technical IT assets.
• Documenting any additional changes to the current work plan and making new ones when needed.
• Design, develop, implement, and coordinate policies and procedures for all areas of information technology to assure data accuracy, security, legal and regulatory compliance; assure compliance with Standard Operating Procedures (SOPs).
• IT assets documentation for inventory.
• Establish and measure IT performance relative to cost, value creation and customer satisfaction in the key areas of operating systems, network management, and desktop support.
• Managing ISP and communications vendors corporate accounts.
• Supervising the implementation of the IT function plans, as well as ensuring their compliance with The company’s rules and policies.
• Assigning work activities, monitoring work flow and directing such activities on daily basis.
• Monitoring the progress of IT projects on a continuous basis, and ensuring that project timelines and milestones are being met in compliance with the set plans.
• Following up on the execution of preventive and corrective maintenance activities.
• Place the IT department group strategy, mission and objectives.
• Ensure new projects sizing and capacity planning are performed correctly, make sure all sizing decisions are based on functional & nonfunctional requirements, or business needs and clearly justified.
• Monitoring and controlling network utilization and activities.
• Updating and fine tuning company network including cabling infrastructure, AP ,switches and routers.
• Detecting any possible malfunctions by either stress testing.
• Develops and maintain logical and physical security strategies and effectively communicate it to the whole department for execution and follow up the planning and prioritizing process through the IT.Team.
• Ensure the IT infrastructure is successfully exploited to achieve continuous improvement and competitive advantage by identifying needs and, developing and providing appropriate training and support for all users.
• Updating machines, some through WSUS, and others remotely or in-person.
• Proceeding with Quarterly backups for internal servers and certain PCs.
• Disaster recovery for critical internal servers.
• Constantly self-improving by studying courses/tutorials required to upgrade work needs.
• Hiring and training IT staff on new technology might needed to the business.
• Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance.
• ERP protect management with ERP vendor.
• E commerce and CRM project management with the vendor.
• Follow up ERP issues and requests that might come up.
• Developing the IT function’s work plan; assigning work activities, projects and programs, monitoring workflow, reviewing and evaluating work methods and procedures, and directing such activities to serve the ERP.
• Recommending and approving software and hardware replacements, m