Operations Support Specialist
Edfa3ly -
Sheraton, CairoPosted 5 years ago132Applicants for1 open position
- 127Viewed
- 51In Consideration
- 75Not Selected
Job Details
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Job Description
- Receive electronically the placed orders.
- Revise the contents of the order and required data to make sure that the orders are ready to be processed.
- Take the required actions on the orders.
- Contact the Customers over the phone to complete any missing information.
- Follow up the customer's tickets in order to resolve any issues.
- Make outbound calls to collect information and/or inform the customers of any updates regarding their order
- Follow up the purchased items on daily basis.
- Update the tracking details & estimate delivery of each item.
- Follow up the movement of the shipment till delivery to the warehouse.
- Contact the websites in case of shipping delay to accelerate shipping.
- Follow up the delayed item at the warehouse and contact them in order to be shipped to its destination.
- Follow up the damage/missing items at the warehouse and take the appropriate action with the Websites.
- Take the required arrangements in order to return item (s) to the websites if needed.
- Reply to the customer inquiries and complains through the tickets system.
- Follow up the purchased items on daily basis.
- Update the tracking details & estimate delivery of each item.
- Follow up the movement of the shipment till delivery to the warehouse.
- Contact the websites in case of shipping delay to accelerate shipping.
- Follow up the delayed item at the warehouse and contact them in order to be shipped to its destination.
- Follow up the damage/missing items at the warehouse and take the appropriate action with the Websites.
- Take the required arrangements in order to return item(s) to the websites if needed.
- Reply to the customer inquiries and complains through the tickets system.
Job Requirements
- University Graduates.
- Fresh graduate or experienced are welcome to apply.
- Excellent English (written & spoken).
- Flexible with shift basis (9 hours rotational shifts 5 days a week and 2 days off).
- Very Good Computer skills.
- Hard Worker.
