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Job Description
- Partnering with technical and business teams, Public Relations and Legal to define company policy related to customer issues
- Creating and maintaining the Amazon Help pages that empower our customers to answer their own questions about our services
- Writing and maintaining blurbs, the succinct e-mail templates Customer Service associates modify to address specific customer contacts
- Creating and maintaining internal reference pages which detail specific process and policy information for Customer Service associates
- Writing and publishing news articles to notify Customer Service associates of policy updates, company news and best practices
- Leading continuous improvement projects related to content accessibility, usability, completeness and branding
- The ideal candidate will have superb writing skills paired with the ability to create visually appealing communication solutions.
- S/he will have demonstrated project management experience and the organizational discipline to track and manage editorial work for several complex projects simultaneously.
- The candidate will also have demonstrated the ability to make quick decisions under pressure in ambiguous circumstances and have a record of extraordinary attention to detail and follow-through.
Job Requirements
The ideal candidate will have superb writing skills paired with the ability to create visually appealing communication solutions. S/he will have demonstrated project management experience and the organizational discipline to track and manage editorial work for several complex projects simultaneously. The candidate will also have demonstrated the ability to make quick decisions under pressure in ambiguous circumstances and have a record of extraordinary attention to detail and follow-through.
- Bachelors degree in writing, communications or another applicable field
- Proficiency in Microsoft Office applications
- Basic HTML skills
- Experience of 1-2 years in Editing and Writing
Preferred Job Qualifications
- Intermediate HTML and Adobe Photoshop skills preferred
- A background in taxonomy desired
- Graphic design experience desired
- Background in Operational Excellence or Lean is desired
PREFERRED QUALIFICATIONS
Preferred Job Qualifications
- Intermediate HTML and Adobe Photoshop skills preferred
- A background in taxonomy desired
- Graphic design experience desired
- Background in Operational Excellence or Lean is desired
