Head Of Operations/Credit Administration

Head of Operations is responsible for organizing a well-coordinated, high-quality, fast and efficient process of serving FAWRY Microfinance customers in terms of loan disbursements, account transactions support and repayments.

Main responsibilities and tasks

• Organizing of Credit Administration and Operational Support Units with all responsibilities related to staff management, process organization, control and reporting
• Organizing and maintaining a smooth and fast customer service process in terms of:
• Customer registration in Loan Tracking System;
• Verification of customer compliance with internal requirements and procedures;
• Preparation of loan contracts and organization of signing process;
• Opening accounts and their activation;
• Loans disbursement and subsequent repayments through the FAWRY Point of Sales terminal’s network.
• Customer’s documents and contracts storage and archiving.
• Development and implementation of cash-out and cash-in solutions for Fawry Microfinance customers
• Creation, adjustment and maintenance of processes, procedures and policies related to credit operations, including the standard operating procedure (SOP)
• Review of quality performance indicators and control of compliance of credit operations with internal processes and procedures
• Ensuring business continuity in case of interruptions in operational processes
• Organization of high-quality interaction with external service providers, as well as streamlined cooperation between internal units and departments
• Supervision of credit operations and achieving operational targets
• Selecting, effective management and training of credit administrators and operational managers