CS Manager Export UAE
Maersk -
Dubai, United Arab EmiratesPosted 5 years ago131People have clicked1 open position
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Job Description
- Formulate and execute a local customer service strategy with the aim of delivering on the global and local targets and priorities.
- Take an active part in developing the local commercial strategy.
- Maintain a dynamic and scalable Customer Service organisation where resources are managed efficiently and effectively.
- Cultivate customer relationships and listen to the voice of the customers.
- Maintain collaborative relationships with internal counterparts to learn and facilitate best practice sharing.
- Drive continuous improvements, monitor performance against established KPIs and targets and take corrective actions as required.
- Actively support implementation of global initiatives.
- Drive all aspects of commercial intelligence within the customer service function.
- Coach, challenge and support direct reports, drive passion and engagement and attract and retain the right talents.
- Always behave in a manner consistent with and loyal to the Maersk Group values.
Job Requirements
- Bachelor degree holder or above.
- Minimum 5 years’ experience in commercial, sales or customer service in the transportation and logistics industry.
- Strong business acumen with excellent knowledge of the international trade operating environment.
- Customer-focused and has a good reputation amongst customers.
- Excellent understanding of competition.
- Demonstrated track record in building and leading teams, ability to blend people into teams, creating strong morale as well as attracting and developing talents.
- Ability to train and coach team members to deliver an excellent customer experience through customer Care behaviors
- Strong internal and external stakeholder management skills with a track record of working and communicating effectively across functions and offshore processes.
- Experience in handling key account management, relationship building, export and import processes and process improvement
- Effective communication and presentation skills, whether with individuals, small or large groups, inside and outside of the organisation.
- Fluent written and spoken English.