Customer Support Representative

DEALS - 10th Of Ramadan City, Cairo

43
Applicants for
1 open position
41
Seen
1
Shortlisted
26
Rejected
Experience Needed:
3 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
7,000 to 7,500 EGP per month, Transportation, Social And Medical Insurance
Languages:
English
Vacancies:
1 open position
Gender:
Females Only
About the Job
  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Provide pricing and delivery information
  • Perform customer verification
  • Set up new customer accounts
  • Process orders, forms, applications and requests
  • Organize workflow to meet customer time frames
  • Direct requests and unresolved issues to the designated resource
  • Manage customers' accounts
  • keep records of customer interactions and transactions
  • Record details of inquiries, comments and complaints
  • Record details of actions taken
  • Prepare and distribute customer activity reports
  • Maintain customer databases
  • Manage administration
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions
  • Provide feedback on the efficiency of the customer service process
Job Requirements
  • Excellent English
  • Relevant experience is the must
  • Highly presentation skills
  • Accurate and analytical oriented skills
  • Very good Excel
  • Preferred from 10th of Ramadan residences, previous work experience in 10th of Ramadan Manufacturing
About this Company

DEALS HR & Recruitment consultants was established in 2001, specialized in the Human Recourses field providing our services to Multi-national , International , Petroleum and large enterprises.

Industry: Manufacturing
See all Careers and Jobs at DEALS
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