Customer Support Representative
DEALS -
10th of Ramadan City, CairoPosted 5 years ago67Applicants for1 open position
- 41Viewed
- 1In Consideration
- 26Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Deal directly with customers either by telephone, electronically or face to face
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle product and service inquiries
- Provide pricing and delivery information
- Perform customer verification
- Set up new customer accounts
- Process orders, forms, applications and requests
- Organize workflow to meet customer time frames
- Direct requests and unresolved issues to the designated resource
- Manage customers' accounts
- keep records of customer interactions and transactions
- Record details of inquiries, comments and complaints
- Record details of actions taken
- Prepare and distribute customer activity reports
- Maintain customer databases
- Manage administration
- Communicate and coordinate with internal departments
- Follow up on customer interactions
- Provide feedback on the efficiency of the customer service process
Job Requirements
- Excellent English
- Relevant experience is the must
- Highly presentation skills
- Accurate and analytical oriented skills
- Very good Excel
- Preferred from 10th of Ramadan residences, previous work experience in 10th of Ramadan Manufacturing