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Customer Support Representative

DEALS
10th of Ramadan City, Cairo
Posted 5 years ago
67Applicants for1 open position
  • 41Viewed
  • 1In Consideration
  • 26Not Selected
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Job Details

Experience Needed:
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Job Description

  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Provide pricing and delivery information
  • Perform customer verification
  • Set up new customer accounts
  • Process orders, forms, applications and requests
  • Organize workflow to meet customer time frames
  • Direct requests and unresolved issues to the designated resource
  • Manage customers' accounts
  • keep records of customer interactions and transactions
  • Record details of inquiries, comments and complaints
  • Record details of actions taken
  • Prepare and distribute customer activity reports
  • Maintain customer databases
  • Manage administration
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions
  • Provide feedback on the efficiency of the customer service process

Job Requirements

  • Excellent English
  • Relevant experience is the must
  • Highly presentation skills
  • Accurate and analytical oriented skills
  • Very good Excel
  • Preferred from 10th of Ramadan residences, previous work experience in 10th of Ramadan Manufacturing

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