Customer Service Agent
dejavu -
New Cairo, CairoPosted 5 years ago430Applicants for1 open position
- 175Viewed
- 50In Consideration
- 29Not Selected
Job Details
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Job Description
Inbound Tasks :
- Answer incoming calls to handle customers inquiries & complaints
- Resolve hard calls by finding suitable solutions & escalate to CS manager if any
- Provide Win-Win solutions to enhance customer experience & maintain the revenue
- Coordinate customers request & follow up with stores to exceed their expectations
- Explain & simplify dejavu policies & procedures to customers
- Check Inventory with the customers, direct them to the nearest store and make transfer or reservation request if needed
- Upsell Dejavu products through website & promote occasional offers
Back Office Tasks :
- Handle CS tickets
- Escalate any fraud cases to concerned teams
- Conduct outbound calls, follow-ups
- Support CS manager for any needed reports
- Handle all inquiries & complains related to social media platforms
Must Be :
- Friendly, approachable, honest and trustworthy
- Able to adapt to change, flexible and efficient
- Attend to details
- Self-motivated & confident
- Problem Solving & analytics thinking
- Proactive & have the passion for fashion
- The positive, cheerful mentality
- Able to work under pressure & multi-tasks
Job Requirements
- Bachelor’s degree
- Customer service / Call Center experience not less than 1-2 years , preferred on fashion field or related
- Preferred New Cairo residence or nearby
- Very Good in both spoken and written Arabic and English languages
- Strong communication , negotiation & active listening skills
- Strong capabilities to use any software , preferred retail pro knowledge