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Technical Support Specialist (Call Center)

Hi Connect
Cairo, Egypt
Posted 5 years ago
51Applicants for1 open position
  • 20Viewed
  • 4In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Maintain network troubleshooting and assure a smooth and uninterrupted call center network communication system :
  • Acting as a second line support for the associate network administrator
  • Identifies, diagnoses, and resolves network problems.
  • Research questions using available information resources.
  • Routine maintenance of the HW and SW according to agreed plans.
  • Track and route call center agents problems and requests and document resolutions.
  • Identify and escalate situations requiring urgent attention.
  • Prepare activity reports.
  • Stay current with system information, changes and updates
  • Implement configuration and their associated changes on all Switches and Routers.
  • Tests, and maintains LAN , PRI’s & internet connections equipment’s and related services
  • Manages Technical issues with third parties’ (second line support) and suppliers according to maintenance and support contracts terms and conditions.
  • Updates network documentation and diagrams.
  • Monitors the network security setup and protect the IT infrastructure from intruders and hackers.
  • Monitors system performance and implements performance tuning according to instructions and guidelines of administration

Job Requirements

  • In-depth knowledge of hardware and software.
  • Up-to-date knowledge of the latest IT and software trends.
  • Strong customer service ethos.
  • Ability to work well with people.
  • Strong communications skills.
  • Excellent organisational skills

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