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Job Description
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Refer unresolved customer grievances to designated departments for further investigation.
- Recommend improvements in products or billing methods and procedures to prevent future problems.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Job Requirements
- Experienced in customer service 1-3 years.
- High persuasion skills.
- Can communicate effectively with people from all levels.
- Presentable.
- Able to handle stress and pressure in different situations.
