Job Details
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Job Description
Main Purpose:
Act as first line of support for providing IT technical assistance and support for employees located in the main office, branch offices and factories.
Responsibilities:
- Provide IT technical support for local and remote users.
- Perform installation, configuration and troubleshooting of Hardware, Software and LAN infrastructure.
- Act as the first line of support for security applications including VPN & Antivirus.
- Troubleshoot the network services (printing, email service and Internet access, file sharing).
- Ensure timely resolution of all first level problems with minimum supervision
- Back-up and restore users’ files and devices configuration.
- Ensure accurate allocation of information technology assets.
- Apply the application of all IT policies and regulations
Job Requirements
- Education: Bachelor’s degree of Computer Science or related field.
- Experience: 1- 2 Years of experience in a similar position.
- Languages: Very Good command of English language (Speaking, reading and writing).
Computer Skills:
- MS Word Skills Advanced
- MS Excel Skills Advanced
- MS PowerPoint Advanced
- MS Outlook Skills Advanced
- Working Conditions:
- Working Days: 5 Days/week [Sunday Till Thursday].
- Days Off: Two days/Week [Friday and Saturday]
- Working Hours: From 07:30am till 04:00pm.
- Working Environment: 90% of standard office work, 10% outdoors