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Job Description
- Provides desktop and network support to the departments.
- Determines users and departments needs and prioritizes tasks appropriately.
- Oversees server administration, desktop support, user support, and training for the department.
- Actively participates in resource planning for departmental computing.
- Uses resources in the Office of Information Technology in this regard.
- Orients, and supervises staff.
- Develops clear and measurable performance standards, provides verbal feedback on a regular, and consistent basis.
- Is responsive to the supervisor and direction of a supervisor.
- Actively encourages two-way communication with immediate supervisor and seeks assistance when needed.
- Keeps supervisor informed of Tasks status, emergent issues, problems resolved, and general plans.
- Demonstrates a working knowledge of desktop software and operating systems.
- Is aware of system and software updates and coordinates installations as needed.
- Develops and manages unit IT budget. Budget is well managed according to company policies and regulations.
- Identifies new technology and develops systems to support departmental research and project planning.
- Technology reflects the expressed needs of the company and staff.
- Handles daily administration of department server and server-based services. Develops scripts to automate tasks, web systems with a database back end. Tests all functions with end users to ensure stability and usability.
- Conducts thorough research on the implementation of new systems. Prepares information for the director in a clear and concise manner and supply extensive information in the daily activities
Job Requirements
- Bachelor’s Degree in Computer Science, Information Technology, or Information Systems
- 3-5 years of experience in the same position
- Experience in managing Windows servers in an enterprise environment, MCSE/MCITP is a plus
- Microsoft Networking: Active Directory, Group Policies, DNS
- Experience with Virtualization (VMware VSphere)
- Experience in Linux system management (scripting, monitoring, conf file editing, etc…)
- Experience in Postfix e-mail system management
- Familiarity with enterprise-level network devices (firewalls, load balancers, DMZ, etc.)
- LAN/WAN IP network infrastructure, sub-netting/segmenting
- Experience with implementing monitoring tools
- Strong organizational, interpersonal, communication and problem-solving skill
- Ability to demonstrate superior customer service
