Clinical Care Solution Installment Base Leader..

Role Summary:

• IB Operations Lead will be responsible for structure and maintenance process of IB & Common Objects (Account - Contact - Site - Address, IB Location) and build necessary mechanism to measure success of the process.
• Additionally, drive Services variable cost productivity (Material, Labor, Other Variable Cost) through programs, projects, proactive and reactive actions and leadership, and improve Services Business profitability across Africa region

Essential Responsibilities:

• Understand common objects and how they are managed for different CRMs used in the region
• Be the key contact for the region for Global IB related initiatives and programs
• Design and validate the process related to lifecycle of each element of Common Objects
• Support Service Customer Relationship Management program team during deployments
• Drive specific projects focused on Material, Labor and Other Variable Cost productivity
• Defines and implements the productivity strategy across Africa Services organization.
• Develops profitability analysis and business cases, manages assigned projects and is responsible for achieving the designated results (Contribution Margin within budget constraints), while supporting operational excellence and KPI improvements.
• Focus on improvements and best practices that will positively impact the operating efficiency in the medium- long term, leading to increased income from operations
• Drive and report on Cost Saving Bullet Train activity, to include metrics on savings position.
• Review contract profitability/ Cost outliers and accordingly build with operations a clear strategic plan that can better impact business profitability.