Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Responsible for IT performance management system setup including putting up service provider SLAs in alignment with design and delivery, development and implementation and IT special business solutions function
- Monitor IT function’s performance across all KPIs dimensions and provide operational feedback to each function on a regular basis
- Coordinate information gathering, data analysis and ensures timely submission of the Up-to-date statistics (KPI score cards, budget and delivery status summaries etc.) and required IT performance and management reports
- Responsible for compiling departmental KPIs.
- Perform any other duties and responsibilities related to IT Performance Management as designated by the line manager.
- Work and coordinate with HR departments for activities related to setting individual/departmental KPIs.
- Ensures IT meets the KPIs setup deadlines.
- Owns and coordinates the different appraisals periodic activities in alignment with HR.
- Ensures IT meets the appraisals deadlines.
- Ensures IT Department follow HR’s policies and strategies.
Job Requirements
- Minimum 5+ years of experience in related fields
- Excellent interpersonal, communication and presentation skills – verbal and written.
- Excellent analytical and problem solving skills.
- Excellent English language skills
- Banking Business Experience will be an asset
