Incident Management Engineer

Orange Business Services - Nasr City, Cairo

80
Applicants for
1 open position
77
Seen
34
Shortlisted
42
Rejected
Experience Needed:
More than 1 year
Career Level:
Entry Level
Job Type:
Full Time
Salary:
7,000 to 10,000 EGP per month
Languages:
English
Vacancies:
1 open position
About the Job

Responsibilities

  • To provide a professional first technical point of contact for the customer.
  • Diagnose fault-related cases by effectively utilizing software diagnostics and other networks/product utility programs.
  • Provide updates as needed to the customer in order to meet performance objectives.
  • To ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process.
  • To perform technical escalations in line with company procedure.
  • To monitor systems, customer network security and products, and deal with alerts and events as appropriate.
  • To liaise and refer issues to correct/relevant entities e.g. other GCSC’s, PTT, IOC and other Vendors as appropriate.
  • Document all troubleshooting and case management actions via the electronic case management system.
  • To conduct initial diagnostics and undertake basic fault diagnostics to resolve where possible, customer faults.
Job Requirements

Skill Profile

  • English Fluent.
  • Bachelor Degree in Communication Engineering.
  • Able to work under stress.
  • Customer Oriented.
  • Good Communication Skills.
  • Able to work on shift Basis.
About this Company

We are making business life easier, every day and all around the world As a global IT and communications services provider, Orange Business Services helps companies collaborate more effectively, operate more efficiently and engage better with their customers – connecting their... (More)

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