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Job Description
- Serve as initial point of contact for support incidents for end users
- Troubleshooting end user issues related to:
- Hardware (Desktops , printers or Laptops)
- Software (Operating System, Applications)
- Environment/Profile setup
- Troubleshooting of fundamental end user connectivity problems
- Troubleshooting day-to-day problems on all aspects such as client issues, network configuration (TCP/IP), performance, etc and report to Senior IT Support Team
- Operating system deployment, support and troubleshooting (desktops and laptops running Windows)
- Application Trouble shooting (e.g. Office 365, Reuters, Bloomberg, etc)
- Printers support and management (includes troubleshooting physical and software problems)
- Avaya IP Phone - Basic station management, support and troubleshooting (through Avaya Site Administration)
Job Requirements
- From 2 to 4 years of experience
- MCSE Certified (CCNA Certification is a bonus)
- Highly knowledgeable with Microsoft range of platforms and applications
- Must work cooperatively in a Team
- Must have a high level of English language competency (Written, Spoken and Read)
- Must be presentable, articulate and energetic
- Should possess a high degree of creativity and initiative
- Azure Cloud administration skills is a plus
