Customer Support Agent

ExaServe LLC - Nasr City, Cairo

Applicants for
1 open position
Experience Needed:
1 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
1 open position
About the Job
  • Receive all inquiries and complaints from customers and respond quickly
  • Good dealings with the complainant or the complainant according to the nature of the query or complaint and in order to fit the status of the institution
  • Implementing customer service policies and instructions approved by the Marketing and Purchasing Manager
  • Writing a daily report to show what has been done
  • All of the above should be done in accordance with the customer service instructions approved by the Marketing and Sales Manager
  • The Customer Service Officer is responsible for keeping all records of quality models of customer service instructions and all of its work is subject to internal audit
  • Making sure of the quality of the product
  • Working to raise the level of the customer service department and staff and -work on the development of products on a regular basis
  • Attract new customers
  • Communicate by phone, social media, and many more,
  • Periodically inserting data into the system based on sales department recommendations and instructions
Job Requirements
  • Excellent communication skills are a must
  • Education: Bachelor degree
  • 2 day off
  • Medical & social insurance
  • Male or female
  • Shift rotation morning &night
About this Company

Exahost is a company which owns the trademarks of NileWeb, and Sadeem is the biggest web hosting and cloud services providers in the MEA region.
As a top-notch internet services company, Exahost offers a wide range of solutions to a rapidly increasing valuable clients... (More)

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