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Job Description
- Receive all inquiries and complaints from customers and respond quickly
- Good dealings with the complainant or the complainant according to the nature of the query or complaint and in order to fit the status of the institution
- Implementing customer service policies and instructions approved by the Marketing and Purchasing Manager
- Writing a daily report to show what has been done
- All of the above should be done in accordance with the customer service instructions approved by the Marketing and Sales Manager
- The Customer Service Officer is responsible for keeping all records of quality models of customer service instructions and all of its work is subject to internal audit
- Making sure of the quality of the product
- Working to raise the level of the customer service department and staff and -work on the development of products on a regular basis
- Attract new customers
- Communicate by phone, social media, and many more,
- Periodically inserting data into the system based on sales department recommendations and instructions
Job Requirements
- Excellent communication skills are a must
- Education: Bachelor degree
- 2 day off
- Medical & social insurance
- Male or female
- Shift rotation morning &night
