Job Details
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Job Description
- Follow up with customer care rep. all relevant customer complaints, queries, and requests in order to maintain customer satisfaction.
- Ensure that both an appropriate and adequate investigation takes place in all cases.
- This includes the recording of all communications between the various parties and all information taken into consideration. “Must approach all matters in a non-biased and professional manner”.
- Prepare daily, weekly, monthly statistical reports as appropriate.
- Aid the Customer Care Manager in ensuring that all relevant standards within the customer charter are met.
- Meet the objectives and performance measures agreed to the Customer Care Manager.
- Mainly responsible of gathering customer feedback received regularly and keep record and analysis of it.
- To track and compile the Customer Feedback report on a monthly basis.
- Provide operational and administrative support.
Job Requirements
- Education: Bsc. of tourism and Hotels or equivalent.
- Certificates
- Experience: 2 years of experience in the same field.
A. Knowledge:
- High level of proficiency with Microsoft Excel, Word, Outlook, and Publisher required.
- Good command of English language.
B. Skills and Competencies:
- Good organizational skills required.
