Community Manager

Community Manager Responsibilities

Include:

• Setting and implementing social media and communication campaigns to align with marketing strategies
• Providing engaging text, image and video content for social media accounts
• Responding to comments and customer queries in a timely manner

Job brief

We are looking for a qualified community manager to join our team. If you are a tech-savvy professional, experienced in social media, public relations or marketing, we would like to meet you.

Our ideal candidate has exceptional (English) oral and written communication skills and is able to develop engaging content. You should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community.

Ultimately, you should be able to act as the face and voice of our brand and manage all community communications.

Responsibilities

• Set and implement social media and communication campaigns to align with marketing strategies
• Provide engaging text, image and video content for social media accounts
• Respond to comments and customer queries in a timely manner
• Monitor and report on feedback and online reviews
• Organize and participate in online events to build community and boost brand awareness
• Liaise with product team to stay updated on new products and features
• Build relationships with customers, potential customers, industry professionals and journalists
• Stay up-to-date with digital technology trends

Requirements

• Proven work experience as a community manager
• Ability to identify and track relevant community metrics
• Excellent verbal communication skills
• Excellent writing skills
• Hands on experience with social media management for brands
• Ability to interpret website traffic and online customer engagement metrics
• Knowledge of online marketing and marketing channels
• Attention to detail and ability to multitask
• BS degree in Marketing or relevant field
• Knowledge of social listening and engagement tools