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Customer Service Coordinator

Ascom
Maadi, Cairo
Posted 5 years ago
104Applicants for1 open position
  • 104Viewed
  • 59In Consideration
  • 45Not Selected
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Job Details

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Job Description

  • Coordination with sales team for receiving the customer needs and related purchase orders .
  • deal directly with customers either by telephone, electronically or face to face for delivery planning against received P.O.s.
  • respond promptly to customer inquiries and get it connected to sales rep.
  • start receiving the customer complaints to initiate its cycle in the system and keep following up till case closure with customer.
  • coordination and follow up with production / Q.C / warehouse and dispatch for the agreed delivery plan (crusher and milled products)
  • coordination and follow up with logistics team and direct follow up the contractors for the delivery plan
  • customer follow up till successful delivery in time.
  • initiate and keep updating a customer movements analysis
  • keep updating finance and internal Audit team by customer transactions done in details.
  • Manage and Keep updating customs department for the day shift documentation control per the existing loaded containers.
  • Hold the responsibility for updating the final weight and deliveries of all customer to get the monthly accrual done at end of every month without delay.

Job Requirements

  • Bachelor’s degree.
  • 0-2 years experience
  • Fluent in English

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