Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Receiving and processing customer requests.
- Answering calls from Customers.
- Successful candidate should be able to handle all customers inquiries received timely and professionally.
- Ensure customers satisfaction.
- Greet and welcome customers as soon as they arrive at the showroom (decency is needed)
- Register all data related to the customers as per the template
- Understand the needs of customers and direct them to the appropriate person sales/ customer service
- Collect survey data of the customers at the showroom included in the survey form
- Raise alarm if any survey gives an indication of customer dissatisfaction and make sure that it is directed to the right channels
- Answer, screen, and forward incoming phone/mobile calls
- Provide accurate information in –person and via phone
- Receive, sort and distribute daily mails, deliveries (if any).
- Ensure reception area is tidy and presentable with all necessary materials
- Able to analyze the data collected through the reception
Work Conditions:
- Night shift from 3:30pm to 11:30pm
- Daily 8 work hours.
Job Requirements
- Age: 21-28.
- Heliopolis residence preferred
- Good command of using MS Office
- Understanding customers' needs and identifying their problems.
