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IT Help Desk Specialist

Elsaba AutoService
Maadi, Cairo
Posted 5 years ago
146Applicants for3 open positions
  • 11Viewed
  • 2In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • To supply first line maintenance and advice to users.
  • Maintain the integrity and availability of all staff computers, printers and related hardware and software.
  • Clean, install and modify operating systems and software programs, such as virus protection.
  • Maintain and verify the completion of scheduled jobs such as backups.
  • Respond to inquiries from users on company provided software or hardware and identifying opportunities to suggest solutions or upgrades that will support THE COMPANY’s business operations more efficiently.
  • Analyze and determine source of computer problems (hardware, software, user access, etc.) and taking necessary action to solve problem or escalate the problem to direct manager or provider.
  • Provide new hardware for new employees or as replacement for damaged components, assist in the co-ordination of the movement of equipment, test and fix faulty devices.
  • Log and keep records of employee queries.
  • Analyze call logs to spot common trends and underlying problems and document resolutions for future reference.
  • Keep records of all assets, desktops, laptops, printers, etc.

Job Requirements

  • Bachelor's degree in Computer Science.
  • At least 2 years of experience in the same position.
  • Very good command in English both Spoken and written.

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