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Job Description
- To supply first line maintenance and advice to users.
- Maintain the integrity and availability of all staff computers, printers and related hardware and software.
- Clean, install and modify operating systems and software programs, such as virus protection.
- Maintain and verify the completion of scheduled jobs such as backups.
- Respond to inquiries from users on company provided software or hardware and identifying opportunities to suggest solutions or upgrades that will support THE COMPANY’s business operations more efficiently.
- Analyze and determine source of computer problems (hardware, software, user access, etc.) and taking necessary action to solve problem or escalate the problem to direct manager or provider.
- Provide new hardware for new employees or as replacement for damaged components, assist in the co-ordination of the movement of equipment, test and fix faulty devices.
- Log and keep records of employee queries.
- Analyze call logs to spot common trends and underlying problems and document resolutions for future reference.
- Keep records of all assets, desktops, laptops, printers, etc.
Job Requirements
- Bachelor's degree in Computer Science.
- At least 2 years of experience in the same position.
- Very good command in English both Spoken and written.