Customer Service Team Leader - Tanta

Town Team - Tanta, Gharbia

69
Applicants for
1 open position
64
Seen
27
Shortlisted
36
Rejected
Experience Needed:
3 to 5 years
Career Level:
Manager
Job Type:
Full Time
Salary:
Confidential, Confidential, one month bonus each 6 months in case of achieving the required level of performance based on the performance management system
Languages:
English
Vacancies:
1 open position
About the Job
  • Develop and implement customer service policies and procedures.
  • Define and communicate customer service standards to Customer service Agents.
  • Direct the daily operations of the customer service team.
  • Ensure the necessary resources and tools are available for quality customer service delivery.
  • Track customer complaint resolution.
  • Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service Agents.
  • Monitor accuracy of reporting and data base information that sent from customer service team.
  • Identify and implement strategies to improve quality of service, productivity and profitability.
  • Dealing with appropriate Regional or Area sales Manager to authorizing refunds or other compensation to customers.
  • Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
  • Oversee the preparation of reports and statistics related to the customer service function and are provided by Customer service Agents.
  • Identify opportunities to add value beyond problem resolution to relevant business areas.
  • Communicate with external partner about customer problems to solve it and reach customer satisfaction.
  • Keeping close out or open call records.
  • Responsible for customers’ information confidentiality.
  • Meeting with other managers to discuss possible improvements to customer service.
  • Provide reports that analyzing the customer service that organization provides and send it to Head of Marketing.
  • Provide continuous, supervision, training and development of department staff ensuring an effective and motivated team.
Job Requirements
  • A Bachelor degree.
  • 3-5 years of related experience.
  • Good Retail marketing awareness.
  • Fluent in English speaking, writing and listening.
About this Company

TOWN TEAM was founded in 1998. TOWN TEAM is one of most popular men’s fashion brands in EGYPT specialized in casual wear and is constantly growing and spreading nationwide across the EGYPT located in the most Central high-end locations, malls, street retail.

Industry: Retail
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