Job Details
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Job Description
- Deal directly with customers by telephone.
- Build sustainable relationships of trust through open and interactive communication.
- Respond promptly to customer inquiries.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Provide pricing and delivery information.
- Perform customer verification.
- Direct requests and unresolved issues to the designated resource.
- Keep records of customer interactions and transactions.
- Record details of inquiries, comments and complaints and send it to Customer service Manager.
- Record details of actions taken.
- Prepare and distribute customer activity reports.
- Refer unresolved customer grievances to designated departments for further investigation.
- Maintain customer databases and modify it if needed in retail system and keep customers` information confidential.
- Communicate and coordinate with internal departments.
- Follow up on customer interactions.
- Develop and maintain constructive and cooperative working relationships with colleagues and management.
Job Requirements
- Bachelor degree.
- 0-1 years of related experience.
- Fluent in English speaking, writing and listening.
