Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Providing general and specific advice about different travel destinations.
- Drawing up complicated travel itineraries and ensuring that all the needs of the customers are met.
- Making arrangements for transport, accommodation, tours, and activities.
- Contacting airlines, hotels, and ground transport companies such as coach operators to make suitable arrangements.
- Advising the customer about travel issues including required documentation and financial matters, such as appropriate exchange rates.
- Using the computer database to research information about hotel accommodation fares and hotel ratings.
- Dealing with payments.
- Performing general administration tasks.
- Dealing with and documenting complaints in an efficient and diplomatic manner.
- Planning and advertising different promotions.
- Making alternative arrangements for customers who have had their trips interrupted by unforeseen issues.
- Evaluating customers’ holidays and issuing appropriate feedback forms.
- Every now and then, tour operators travel abroad for research purposes.
Job Requirements
- Excellent English (oral & written)
- Additional Language is a plus
- Experience of 3+ years at travel & tourism companies
- Full knowledge about destinations and attractions
- Good interpersonal skills
- Enthusiasm
- The ability to work well as part of a team
- The ability to cope under pressure
- Good IT skills
- Competent organisational skills
- Flexibility
- Confidence
- Good sales skills
