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Senior Technical Support Engineer

Bavaria Egypt
Downtown, Cairo
Posted 5 years ago
90Applicants for1 open position
  • 76Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

Job Purpose:

  • Supporting the sales team by Providing the customers with the first technical level of support ensuring products installations, and different firefighting systems implementation.
  • Receive customer requirements and customize offers and designs to guarantee the highest level of customer satisfaction.

Responsibilities:

  • Plays a primary role in addressing clients needs by acting as the company's initial technical interface with customers and consultants in different activities that include the presentation of company products and the tackling of technical issues.
  • Positions the company for prime opportunities by providing consultants with the organization's capabilities and solutions in implementing different firefighting systems, thus to be approved in their vendor list and to improve our ranking among their recommendations.
  • Prepares the required technical and commercial offers for the tenders and bids.
  • Supports the Sales staff to identify Clients’ needs, so they can help the clients to define the best solution and to select the right products and services.
  • Develops presentations and participates in product demonstrations that accurately depict the benefits of products and services.
  • Conducts technical assessments and translates client needs, issues and concerns into comprehensive technical solutions that the company is capable to implement.
  • Checks pre-installation requirements and site preparations for new system installation ( Fire Alarm, Water Systems, Gas Suppression or Foam System).
  • Supports installation teams in any technical advice during the implementation of certain solutions.
  • Liaisons with consultants to understand technical details of products and design amendments, communicate information back to sales.
  • Reviews & issues design drawings, perform cost analysis and prepares reports of the actual cost of materials used in construction compared to the expected one.
  • Performs value engineering for the projects to optimize the best use of the designated firefighting system for each specific project.
  • Follows up on the implementation of projects and provide management with updated reports, compare actual work with time schedules and cost estimates.
  • Provides installation team with shop drawings for the projects, and delivers the as-built drawings to the customer at the end of each project.

Job Requirements

  • BSc. of Engineering “Mechanical or Electrical will be preferred”
  • 5+ years of Exp. in the same field.
  • Auto CAD knowledge
  • Strong Communication Skills and Project Management Ability.
  • PMP will be an added value.
  • Team player, dynamic, initiator, and goal oriented.

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