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Offshore Account Advisor - Italian Speakers

NAOS Marketing
6th of October, Giza
Posted 5 years ago
53Applicants for20 open positions
  • 49Viewed
  • 45In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Responsible for taking inbound calls for prospective customers, handling customer inquiries in a
  • Courteous and professional manner while providing the highest level of customer service.
  • Provide responsive and competent telephone support to customers in the areas of problem-solving and handling customer inquiries.
  • Apply basic working knowledge of systems, procedures, customers, products, and processes to perform assigned functions with moderate reliance on others for direction.
  • Work requires some judgment but is performed primarily according to
  • Standard procedures with close supervision
  • Provide responsive and competent customer support within a call center environment.
  • Ensure that all customer issues are resolved at the first instance.
  • May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.
  • Continuously work for exceptional customer experience, resulting in high customer satisfaction scores.
  • Deliver and exceed customer-specified service levels for handle time.
  • Learn, understand, retain and regularly update and demonstrate product/process knowledge.
  • Track, document and retrieve information in call tracking database.

Job Requirements

  • Fluency in Italian.
  • Flexible with rotational shifts.
  • Skill in providing an exceptional customer experience.
  • Skill in verbal and written communication to analyze, interpret and address customer needs.
  • Knowledge of a Windows O/S (98, 2000, XP and ME)

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