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Job Description
Shift based call center agent for health-care and medical field
- Build a customer-oriented focus in the Call Center by providing quality actions and resolutions to their concerns and queries.
- Follow communication/update expectations with clients, in accordance with the company policies, scheme or agreed time frames set.
- Answer inbound calls as well as assist customers who have specific inquiries
- Build customer’s interest in the services and products offered by the company
- Provide personalized customer service of the highest level
- Update the existing database with changes and the status of each existing/prospective customer/member
- Document details of telephone conversation and actions taken.
