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Customer Service Representative

United Distributors
Garden City, Cairo
Posted 5 years ago
190Applicants for4 open positions
  • 40Viewed
  • 11In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Demonstrable ability to take the lead and resolve any arising problems or complaints from customers in a fast and professional way and with a calm demeanor.
  • Keep track of the quality of sales and distribution services including after sale follow up and the delivery time and manner of the goods.
  • Constantly maintaining and updating the customer database with new information.
  • Communicate effectively with the sales, distribution, and fleet departments at UD with the market feedback to guarantee customer service excellence.
  • Use, our customized ERP system to draw conclusions regarding the various customers.
  • Maintain metrics such as the Net Promoter Score (NPS), the Customer Satisfaction Score (CSAT), and the Customer Retention Rate and analyze data to assess performance and suggest improvements.
  • Possess excellent knowledge of all Clorox products, pricing, and existing promotions as well as detailed information regarding the competitor's products.

Job Requirements

  • Working experience of (preferably) 2 years as a customer service representative (CSR).
  • Expert in standard Microsoft software packages such as Excel and PowerPoint.
  • Excellent analytical, problem-solving and organizational skills (time organization).
  • Ability to work independently and to handle multiple issues.
  • Bachelor degree in Business Administration, Finance, Law, Engineering or equivalent.
  • Proficiency in English Language is highly recommended.

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